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St John's Ambulance App
my role: ux research, ux & ui design
project made for St John's Ambulance
St John Ambulance is an NGO based in the UK that mobilizes volunteers to provide healthcare and first aid services at events, as well as offers first aid training. Currently, the organization lacks a centralized platform for volunteers to easily book shifts and foster a sense of community.
The challenge for St John's was to develop a POC for an app that could effectively utilize the existing organizational data. This necessitated close collaboration between UX design and solution architecture.
Approach
Product vision
The project began with a workshop involving user interviews with volunteers. Ten volunteers were asked questions about their expectations and needs from St John Ambulance. Following that, a workshop with St John Ambulance's employees was conducted to understand the organization's vision and data. Based on the gathered insights, three Personas and their Empathy Maps were created. Subsequently, a product roadmap was mapped out to provide direction for design.
Workshop
Personas and Empathy Maps
MVP scope
The process of designing the POC involved a robust collaboration between me, the UX Designer, and the information architect. Leveraging insights from a data perspective, I designed flows and features achievable with the current data. Following that, in response to the client's request, I crafted a more visually appealing version to showcase the potential look of the app
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